SHS.Ticketsystem – Streamline Your Service Requests and Task Management

Keeping track of service requests and internal tasks can quickly become overwhelming. Our ticketing system helps you plan, manage, and track all important processes in one place. Centralize customer data and inquiries to stay organized and up to date.

Without a proper system, managing requests often involves juggling emails, syncing customer data across platforms, and manually setting reminders. This fragmented approach leads to inefficiencies and missed follow-ups.

With SHS.Ticketsystem, you consolidate all relevant information into one intuitive platform. Automated workflows save time and resources, while everyone involved can instantly see the status of each ticket and contribute to its resolution. You can easily prioritize tickets, assign them to team members, set statuses, and add comments.

Key Features Include:

• Centralized customer and contact management
• Automatic ticket creation from incoming emails
• Ticket assignment to team members
• Priority setting and sorting by urgency
• Email communication directly within the system
• Commenting and checklist functionality
• Subtasks within tickets
• Detailed change logs for full transparency
• Service Level Agreement (SLA) tracking
• Automated status updates for customers
• Time tracking for billing purposes

If you’re looking for a smarter way to manage service requests and internal tasks, SHS.Ticketsystem is the ideal solution. And with Systemhaus Sauerland, you’ll benefit from responsive, straightforward support whenever you need it.

f you’re looking for a way to centrally manage your service requests and other tasks, our ticket system is the right choice for you. We not only offer a comprehensive and user-friendly ticketing tool, but also excellent customer service. If you have any questions, we’re here to help quickly and easily.